Multi-Agent Architecture for Intelligent Insurance Systems

Distributed Computing and Artificial Intelligence : 10th International Conference. Advances in Intelligent Systems and Computing, Vol.217 2013
Egons Lavendelis

Modern insurance information systems need intelligence to provide new functions that till now as a rule have been carried out by humans. Introduction of intelligent mechanisms into information systems allows the insurance companies to automate many processes in the insurance business and achieve two benefits. Firstly, the amount of work done by humans is reduced and secondly more services can be provided to customers electronically, that increases the level of customer service. Additionally, insurance information systems need to communicate with many other systems to get the needed data. These demands fit the characteristics of intelligent agents. Thus the paper proposes to implement insurance information system as a multi-agent system using intelligent agents to realize the modules of insurance information systems. A novel multi-agent architecture for insurance information system development is proposed.

Keywords
Intelligent insurance systems, multi-agent systems, multi-agent architecture
DOI
10.1007/978-3-319-00551-5_53
Hyperlink
http://link.springer.com/chapter/10.1007/978-3-319-00551-5_53

Lavendelis, E. Multi-Agent Architecture for Intelligent Insurance Systems. In: Distributed Computing and Artificial Intelligence : 10th International Conference. Advances in Intelligent Systems and Computing, Vol.217, Spain, Salamanca, 22-24 May, 2013. Cham: Springer, 2013, pp.439-447. ISBN 978-3-319-00550-8. e-ISBN 978-3-319-00551-5. ISSN 2194-5357. e-ISSN 2194-5365. Available from: doi:10.1007/978-3-319-00551-5_53

Publication language
English (en)