Customer-Oriented Change Management for ERP Systems

Proceedings of the 15th International Conference on Computer Systems and Technologies (CompSysTech’14) 2014
Ērika Nazaruka, Māra Romanovska, Marika Sviķe, Gundars Alksnis

If a vendor Enterprise Resource Planning system’s deployment on a customer’s premise is integrated with third-party software, then change management highly depends on a vendor's information about changes between different versions. The problem arises when the vendor cannot predict the impact of the implemented changes on every customer’s configuration. To tackle this problem we propose a conceptual customer-oriented solution that provides data about changes scope and essentiality for each individual customer. The proposed solution have been tested by using tools and a unified data format that can provide visualized model of changes in the system and their essentiality for each customer.

Keywords
ERP; usage statistics; change visualization and management; XMI
DOI
10.1145/2659532.2659613
Hyperlink
http://dl.acm.org/citation.cfm?doid=2659532.2659613

Asņina, Ē., Pudāne, M., Sviķe, M., Alksnis, G. Customer-Oriented Change Management for ERP Systems. In: Proceedings of the 15th International Conference on Computer Systems and Technologies (CompSysTech’14), Bulgaria, Ruse, 27-27 June, 2014. Ruse: ACM New York, 2014, pp.333-340. ISBN 978-1-4503-2753-4. Available from: doi:10.1145/2659532.2659613

Publication language
English (en)