The Framework of Employee Stress Prevention: A Case of Service Companies

The 27th World Multi-Conference on Systemics, Cybernetics and Informatics (WMSCI 2023): Proceedings 2023
Agnese Žizņevska, Līga Kamola

At present, increasingly more employees are subjected to stresses, which occur both at workplace and beyond it. Being subjected to continuous stress, with time, employees may face different health problems, their work efficiency deteriorates, as well as their satisfaction with work, often resulting in termination of employment. In cases when work is emotionally strenuous, for example, when having difficult customers, it can cause a high level of stress and employees are subjected to burnout. Service providers are in continuous interaction with customers, the company’s profit and reputation depend on the concluded transactions, and, therefore, frequent emotional meetings may provoke anxiety that leads to stress.

Keywords
stress, stressors, work stress, methods, stress model
DOI
10.54808/WMSCI2023.01.278
Hyperlink
https://www.iiis.org/DOI2023/SA548SA/

Žizņevska, A., Kamola, L. The Framework of Employee Stress Prevention: A Case of Service Companies. In: The 27th World Multi-Conference on Systemics, Cybernetics and Informatics (WMSCI 2023): Proceedings, United States of America, Orlando, 12-15 September, 2023. Winter Garden: International Institute of Informatics and Systemics (IIIS), 2023, pp.278-285. ISBN 978-1-950492-73-2. ISSN 2771-0947. Available from: doi:10.54808/WMSCI2023.01.278

Publication language
English (en)