Customer Dissatisfaction Index and its Improvement Costs

The 51st Annual International Scientific Conference of Riga Technical University: Abstract Book and Electronic Proceedings 2010
Aleksandrs Ļvovs, Anna Mutule

The paper gives description of customer dissatisfaction index (CDI) that can be used as reliability level characterizing factor. The factor is directly joined with customer satisfaction of power supply and can be used for control of reliability level of power supply for residential customers. CDI relations with other reliability indices are shown. Paper also gives a brief overview of legislation of Latvia in power industry that is the base for CDI introduction. Calculations of CDI improvement costs are performed in the paper too.

Keywords
CAIDI, Customer Dissatisfaction Index, distributed generation, non-supply costs, Reliability of power supply, SAIFI

Ļvovs, A., Mutule, A. Customer Dissatisfaction Index and its Improvement Costs. In: The 51st Annual International Scientific Conference of Riga Technical University: Abstract Book and Electronic Proceedings, Latvia, Riga, 14-14 October, 2010. Riga: RTU Publishing House, 2010, pp.23-28. ISBN 9789934100543.

Publication language
English (en)