As in any other industry the role of a competition in house management is increasing. The owners of apartments wants the best service possible for the money they have spent. Failure to provide qualitative service threatens with the loss of a customer. There is a tendency of changing house-manager in so-called house manager’s office houses, which till now lived along with the system, in which they entered along with housing fund division by districts and giving for administration. As in any other industry there are companies that destroy the common impression of the industry. Part of residents accepts quality of service provided by house-manager.. Besides residents are not informed about services that are to be provided by house-manager. A part of appartment owners who wants adequate service for the money they have spent are trying to change house-manager company by involving other owners of flats. The aim of the research - to evaluate opportunities of Quality management system developement in real estate management, to put forward proposals for their implementation. Quality management system enables the company to arrange the internal environment thus arranging also visible part of the service provided. The practical value of the research - quality management system introduction for real estate management company is a considered model to face with and advantage of its introduction for company's operation.