This paper addresses the Information Communication Technologies (ICT) gap. The progress report of the European Commission indicates that the targets of the e-inclusion declaration cannot be reached by 2010 and have been delayed. This paper investigates the reasons for the delay and what factors would promote reaching the deadline at an earlier time. This study is based on the Enterprise Knowledge Development (EKD) model that provides the advantage of structuring the research and collect knowledge from a variety of sources that may be successfully applied to the investigations of this model. Moreover, the EKD model has the advantage of creating new knowledge. The paper seeks to identify and categorize the major obstacles for overcoming the ICT gap as well as the most significant factors that promote overcoming it. Furthermore, the designed e-inclusion model is usable for further modelling of other e-inclusion processes and supports sustainable e-learning development.