Business Process Aware IS Change Management in SMEs
Advances in Databases and Information Systems : Proceedings of 13th East-European Conference on Advances in Databases and Information Systems 2009
Jānis Makņa

Changes in the business process usually require changes in the computer supported information system and, vice versa, changes in the information system almost always cause at least some changes in the business process. In many situations it is not even possible to detect which of those changes are causes and which of them are effects. Nevertheless, it is possible to identify a set of changes that usually happen when one of the elements of the set changes its state. These sets of changes may be used as patterns for situation analysis to anticipate full range of activities to be performed to get the business process and/or information system back to the stable state after it is lost because of the changes in one of the elements. Knowledge about the change pattern gives an opportunity to manage changes of information systems even if business process models and information systems architecture are not neatly documented as is the case in many SMEs. Using change patterns it is possible to know whether changes in information systems are to be expected and how changes in information systems activities, data and users will impact different aspects of the business process supported by the information system.


Atslēgas vārdi
Information system, change management, change patterns
DOI
10.1007/978-3-642-03973-7_4
Hipersaite
http://link.springer.com/chapter/10.1007%2F978-3-642-03973-7_4

Makņa, J. Business Process Aware IS Change Management in SMEs. No: Advances in Databases and Information Systems : Proceedings of 13th East-European Conference on Advances in Databases and Information Systems, Latvija, Riga, 7.-10. septembris, 2009. Berlin: Springer Berlin Heidelberg, 2009, 28.-42.lpp. ISBN 978-3-642-03972-0. e-ISBN 978-3-642-03973-7. ISSN 0302-9743. Pieejams: doi:10.1007/978-3-642-03973-7_4

Publikācijas valoda
English (en)
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